Q: What is your minimum order value?

A: Our minimum order value is £250.  For free delivery, the minimum order value is £1500. 

 

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Q:  Where do you deliver?

A: We deliver throughout mainland Great Britain, this include England, Scotland and Wales.  We do not deliver to Northern Ireland or any islands. 

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Q:  Can I collect my order?

A: No, we only offer delivery, we do not offer collection. 

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Q: How do I place an order?

A: Once your trade account has been established, simply log into the order portal on www.eroenterprises.co.uk and place your order. 

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Q: How do I pay for my order?

A: Payment can be made by card through the order portal.  Payment can also be made by payment direct to bank, direct bank payments must be made within 5 working days of placing your order, otherwise the order will be cancelled. 

 

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Q: Do you offer credit accounts?

A: No, all orders must be paid in full before the order will be dispatched and delivered. 

 

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Q: Can you do better pricing for larger orders?

A: Our website prices are the best we can provide and we do not do better prices for bulk orders. 

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Q: Do you accept returns?

A: We only accept returns for items that are incorrect or damaged.  We do not accept returns due to change of mind, late delivery or change of packaging/formula.  All returns must be authorised before being returned to us.  Please contact customer services on support@eroenterprises.co.uk.

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You can view our returns policy here.